Digialaya

  All Communications now-a-days are controlled and managed by technology driven applications and tools. The reason behind is that Customer preferences of interactive experiences are always changing and evolving. Customers want quick responses to their queries and also response should be accurate as per their expectations and queries. Customers want multiple options to connect to the Enterprises - Email, Voice, Video, and simple applications so that they can interact clearly and effectively. Chatbots is such an application, providing one of the best Customer experience. Chatbots are software applications that enable human interactions using text and voice. Interactions are pre-defined or AI controlled with natural language processing. Chatbots intelligently capture what users exactly want and guide them to desired outcomes. End users experience seamless interactions as if they are talking to a real human executive. Features of a chatbot A well-defined chatbot interacts with the en